Refund policy

Returns
You can cancel your order within 30 days of delivery for a full refund, according to consumer protection laws. Make sure the items are unused and in their original packaging. Want to return your order? Go to our return portal and follow the steps.

Exchanging Items
Items are only replaced if they are defective or damaged. To exchange an item, go to our return portal and follow the instructions.

Return Shipping Costs
You are responsible for paying for your own shipping costs for returning your item. These costs are non-refundable and will be deducted from your refund.

Shipping Information
Depending on your location, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process
Once your return is received and inspected, we will send you an email to notify you. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Help with Refund
Haven't received a refund yet? First, check your bank account. If you haven't received anything, contact your bank. If you still haven't received a refund after these steps, contact us at info@earthle.nl.